Privacy Policy

Effective Date: 1st March 2025

At Healing Overseas Limited (“we,” “us,” “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website - www.Healingoverseas.co.nz (the “Site”). This policy complies with the Privacy Act 2020 and applies to all users of the Site.

By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site.

Information We Collect

We may collect the following types of information:

1. Personal Information

• Identifiable details such as your name, email address, phone number, and other contact information.
• This information is needed to provide medical tourism services, including consultations, treatment arrangements, travel bookings, and customer support.

2. Health Information

• Medical history, diagnostic reports, and treatment details.
• Collected only when required to recommend suitable treatment options and connect you with healthcare providers.

3. Non-Personal Information

• Data such as your IP address, browser type, device type, and usage patterns.
• Used to improve site functionality and enhance the user experience.

How We Use Your Information

Your personal and health information may be used to:

• Facilitate medical tourism services and connect you with healthcare providers.
• Communicate with you about inquiries, bookings, and treatment progress.
• Process payments related to medical or travel services.
• Improve the performance, security, and functionality of our Site.
• Provide customer support and respond to your questions.
• Comply with legal, safety, and regulatory requirements.

How We Protect Your Information

We take your privacy seriously and apply industry-standard safeguards, including:

• Encryption: Sensitive personal and health data is encrypted to prevent unauthorized access.
• Access Control: Only authorized staff with a need-to-know basis can access your information.
• Secure Storage: Data is stored on secure servers and protected networks. While we strive to safeguard your data, no online system is completely risk-free. We cannot guarantee absolute security but remain committed to best practices in data protection.

Sharing Your Information

We may share your information only when necessary, including:

• Healthcare Providers: To arrange and manage your medical treatment abroad.
• Service Partners: Such as travel agencies, accommodation providers, or transport services assisting with your arrangements.
• Legal Obligations: Where required by law or to protect our rights, investigate fraud, or meet compliance obligations.

Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request updates or corrections if your information is inaccurate.
• Erasure: Request deletion of your personal information (with some legal exceptions).
• Objection: Object to the processing of your information, including for direct marketing purposes.

Cookies and Tracking

We use cookies and similar technologies to:

• Analyze how users interact with our Site.
• Remember user preferences and settings.
• Improve performance and overall experience.

You can manage cookies through your browser settings. Disabling cookies may limit certain site functions.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for their content, policies, or practices. Please review their privacy policies when visiting those sites.

Data Retention

We retain your personal and health information only as long as necessary for the purposes outlined in this policy or as required by law. You may request deletion or anonymization of your data if you no longer wish to engage with our services.

Children’s Privacy

This Site is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child’s information has been provided, please contact us and we will take steps to remove it.

Updates to This Policy

We may update or revise this Privacy Policy at any time. Changes will be posted on this page, and the updated version will take effect from the Effective Date shown above. Please review this policy regularly to stay informed.

Contact Us

If you have questions, concerns, or requests regarding your privacy or this policy, you can reach us at: info@healingoverseas.co.nz